Shipping Policy – PharaohCraft
Last Updated: December 10, 2025
All orders are produced and fulfilled by a trusted third‑party print‑on‑demand production partner. Shipping times and carriers may vary depending on the fulfillment center and destination country.
1. Processing Time
- Production typically takes 2–5 business days after your order is placed and payment is confirmed.
- Processing times may be longer during holidays, sales, or peak seasons.
- Because products are made to order, orders cannot be canceled once production has begun.
2. Estimated Shipping Times
- Estimated delivery times after production are:
- USA: 3–7 business days
- Europe: 5–15 business days
- Canada: 5–15 business days
- Australia: 5–20 business days
- International: 7–20 business days
- These timeframes are estimates only and are not guaranteed. Actual delivery time may vary depending on the destination, carrier, customs, and other factors beyond our control.
3. Tracking
- You will receive a shipping confirmation email with tracking information once your order has shipped.
- Tracking details may take up to 48 hours to update after the shipment has been created by the carrier.
4. Multiple Shipments
- If your order contains multiple items, they may be produced at different facilities and shipped in separate packages.
- In such cases, you will receive tracking information for each shipment where available.
5. Incorrect Address
- Please make sure your shipping address is complete and accurate at checkout.
- We cannot refund orders shipped to an incorrect or incomplete address provided by the customer.
- If the order is returned or not delivered due to an incorrect address, we can reship the order once you provide a correct address and pay the additional shipping cost.
6. Lost or Delayed Shipments
- A shipment may be considered lost if:
- There is no tracking update for 30 days for shipments within the USA
- There is no tracking update for 40 days for international shipments
- Once a shipment is confirmed lost according to these timeframes, we will offer either a replacement order or a refund, depending on product availability and your preference. Delays caused by customs, local postal services, or peak seasons are not considered lost until these time limits are exceeded.
7. Customs Fees and Import Taxes
- International orders may be subject to customs duties, import taxes, or handling fees charged by the destination country’s customs office.
- These charges are not included in our product prices or shipping costs and are the responsibility of the customer.
8. Contact
- If you have any questions about shipping, tracking, or delivery issues, you can contact us at:
- Email: info@pharaohcraft.com